help :(

http://www.dabs.com/contenttopiclist.aspx?ContentType=Help&NavigationKey=4294967288+4294967285&SectionName=Returns_and_Refunds

In order to return goods to dabs.com, we request that you follow our online returns procedure. Thanks to our easy-to-use online returns tool, you can do this now via our website!

How do I access the online returns facility?
If you need to return a product to dabs.com, we request that you log into your dabs.com account by clicking on the ‘my account’ icon at the top right hand side of our website. Once you’ve logged in please select ‘view orders and returns’ and choose the order that you wish to return goods from.

If you see a blue ‘r’ icon next to the order line this signifies that a product can be returned to dabs.com. A green ‘r’ signifies that you have already requested an RMA returns number from us – something which you’ll need when sending back products to us. When the green ‘r’ icon is clicked on, information relating to the status of the ‘in progress’ return will be displayed – which means you can track its return progress, every step of the way.

Selecting a reason for your return
The ‘return reason’ list allows you to select the reason why you are returning a product. There are a variety of reasons to choose from including – ‘goods unwanted within 7 working days of delivery’, ‘goods faulty within 28 days of delivery’ ‘goods faulty and within warranty’, ‘goods not as ordered’ and so on.

As you select your reason for return, our system is sophisticated enough to carry out a check to qualify that the reason you are selecting is a valid one. This is based on the date the order was shipped to you and the type of customer you are registered as – i.e. a private or business type customer, as some sections of our returns policy may differ.

Providing product fault information
For certain types of returns, such as faulty products, you will asked to supply further information such as the type of product fault. This approach ensures that we are supplied with all the necessary information.

RMA confirmation number
If you’ve returned products to Dabs before, you’ll be familiar with our RMA policy – i.e. that we request you to obtain an RMA number or returns number in order to send products back to us, thus enabling you to track the return throughout its full process. Once you have completed the steps above, the RMA confirmation screen displays the newly generated RMA number and gives you the opportunity to arrange your collection. In addition, you will also be sent an email confirming the RMA details and providing you with more information about what you need to do next.

Arranging a collection
Collections are arranged using the same process as per the previous system we had in place. You can arrange for your goods to be collected by entering your collection address and the number of boxes that are being returned. An added advantage is that you can now add a new address if you need to. Note that depending on the reason for return, in some instances you will be responsible for paying the courier costs.

Collection confirmation
At the final stage of the process, before submitting your collection request, you will be presented with a summary page to check the information you have entered. Note that if you are paying for the collection/courier charges, all of the relevant payment details including the exact charge and your selected payment method will also be displayed.

Collection status – Order RMAs
On the returns status page, the total number of RMA return numbers that have been issued for a particular order, is summarised, along with the current status for each. There are a variety of different returns status messages that may be displayed including for example: awaiting return of goods, collection arranged, fully refunded, return cancelled and so on. Each type of status links through to an information box which contains a more comprehensive explanation of what it means to help you track your return, every step of the way.

Creative arent that bad m8,their turn around is usually less than a week.

what is wrong with it??