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Read the sentence below and then expain to me how the fuck at least 30 people can respond saying things like “Anytime this week, this afternoon, today, tomorrow, this weekend”
We are scheduled to migrate your current Windows 2000 computers to Windows XP machines, commencing from when the Siebel Convergence project goes live on the 8th of October.
😡 😡 😯 😡 😡
I am pissed off with thickos phoning me asking me to sort out the stupid fecking things they have done to their computers, so God only knows how you lot who actually work with the things feel.
Incidentally, I had to phone the uni IT helpdesk last week and was actually asked if I’d tried turning the computer off and on again lol
I’d tried turning the computer off and on again lol
*tuts* Typical end user.. Thats the first thing you should always try, 98% of the time your PC will sort itself out witha reboot, its not a myth you know.. its true
Printers are the same, they spew out error codes even the people who make them dont know, but switch it off and on and bobs your uncle, fannys a naughty word.. problem solved 🙂
Now in all fairness Pharty, the fact that a lot of those people you refer to can actually type and breathe at the same time is already a miracle, to expect them to still think, calculate or remember is a pure bonus
One thing that really farks me off is tech support people who say “you need to reinstall Windows”.
ALWAYS complete and utter bullshit, and shows a lack of understanding of the systems they are supporting.
They never understand that reinstalling Windows normally leads to a downtime of a day or two while you set all your applications up again, back up & restore stuff etc etc. If ANY tech support person tells me to do that I know they are an idiot.
There….glad I’ve got that off my chest…..now back to shouting at my IT department to get them to understand that its MY TEAM that creates the software that KEEPS THEM IN A FUCKING JOB SO STOP PUTTING BLOODY STUPID BARRIERS IN THEIR WAY!!! *
* Perhaps it wasn’t off my chest at all.
They never understand that reinstalling Windows normally leads to a downtime of a day or two while you set all your applications up again, back up & restore stuff etc etc. If ANY tech support person tells me to do that I know they are an idiot.
Image builds FTW! .. 30 mins to get a system back up and running and on users desk.. sorted
@Lensman wrote:
One thing that really farks me off is tech support people who say “you need to reinstall Windows”.
ALWAYS complete and utter bullshit, and shows a lack of understanding of the systems they are supporting.
Shows a complete lack of understanding of the Support Role.
I could
a) spend all day wading through the shit you have put on your computer until I eventually find out which piece of unsupported software causes the problem.
b) re-image the machine over the network taking about 30 minutes as mentioned by Insane.
It’s not a tough decision.
And as for the tediously superior we create your job line, one could equally argue that without the hardware platform there would be no need for software engineers. All techies rely on each other and we all have our part to play. I wouldn’t dream of telling a coder how to do his job, and I get pretty pissed off when they tell me how to do mine.
Not my intention to cause offence.
But there’s tech support & there’s tech support. Sure, image restores over network are great, but rely upon a decent automated painless backup strategy that is managed with that in mind. Ours isn’t, so this is not an option. I wish it were, but….
Image restore is different in my mind to a complete reinstallation. Former – goood, latter – baad. Former – sign of a half-decent IT dept. Latter not.
No, I don’t tell support how to do their job. Their’s (yours, I guess) is an area that has its own expertises that are beyond mine and which definitely have a value. I’m not “dissing” that at all, and the same argument applies when sales people tell my people what they want – no sales -> no money -> no company. So it’s all a team effort of people with different skills who cooperate for the bigger picture. All-for-one and all that stuff.
My problem is with an IT department whose attitude simply pays the merest lip service to that. I kid you not, their ideal scenario is that they would have no users at all as that messes up their utopioan ultra-secure network and system that is hardened against the sneakiest gang of Chinese hackers you could ever come across. And Legit.
The fact this manifests itself as needless barriers and distractions in the way of the users seems incomprehensible to them.
It’s attitude rather than aptitude that sends me off on one here. It’s the attitude that a reinstall is easy *for them* But either way, all it does really is to fix the symptoms, leaving the cause free to reoccur again. And if it has happened on one persons machine, how confident are you it won’t strike down his mate next door if you don’t understand the cause?
I have had good tech support departments and people in the past, and so I know good from bad.
Finally, before I finish my lunch, here’s a true story. I was somewhat surprised that I only had access to a very old version of MS Office suite. Not a huge problem, as even Office pre-2k does what you want most of the time. But some things are harder or you need to work around them. Again, not massive, just a little annoyance that ofbalances your working day. And then I need to use another piece of reporting software that we buy, but that fails to work as it requires a more recent version of MS Office. So that’s it, part of my job stops.
Not unreasonably, I request an MS Office upgrade. “Can’t have that – it’s unsupported”. What do you mean “unsupported”. Why? Well, it stops internal-tool-X from working. But that was the extent of the investigation, as to get people’s machines going again you simply uninstall MS Office 2003 and reinstall the older version. Why not fix the internal app, FFS? If that’s so mission critical (and it is pretty important), then if you have no capability to maintain it then we are heading for a cliff at some point.
Tail wags dog 🙄
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