bummer, sorry to hear that mate. Anyway your contract is with the person you bought the card off not with BFG, It’s up to the supplier to fix/replace you card now! As above whoever you bought the card off (hopefully not BFG direct) is liable to replace/fix your card not BFG. Although as you have mentioned the card is oevr a year old you might have trouble with that, someone more knowledgeble will have to advise.